How Al Hoceinia Optimized Customer Experience with HolistiCX Agentic

Deliver Real-Time, Multilingual Real Estate Support Tailored to Every Customer

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Industry : Real State.

Solution: HolistiCX AGENTIC.

Region : MENA.

75% Reduction

Automated analysis improved efficiency, reducing response time significantly.

Bilingual Conversations

Sentiment analysis provided real-time insights for multilingual support.

Improved Customer Satisfaction

Personalized responses and proactive issue resolution boosted customer satisfaction.

Customer Experience

The Challenges Al Hoceinia Faced in Delivering Seamless Digital Customer Experiences

In Morocco’s dynamic real estate market, clear and efficient communication is key to providing a smooth customer experience. Learn about similar challenges

AL Hoceinia real estate offices implementing holistic customer experience solutions. OrangeTN

Why is this taking so long?

I’m still waiting for a solution!

Al Hoceinia CHALLENGES

Key Challenges in Optimizing Customer Experience at Al Hoceinia

Why is this taking long!

Complex Code-Switching Between Darija & French
Slow Response Times
Limited Access to Real Estate Information
Inefficient Query Handling

Empowering Al Hoceinia's ByHolistiCX Agentic

AI-Driven Solutions Tailored for Digital Growth

Solution with HolistiCX Agent

To tackle these challenges, Al Hoceinia integrated HolistiCX Agent into their website

Multilingual AI & Code-Switching Adaptability

Advanced AI-powered language processing to understand and process customer queries in a mix of Darija & French. Efficient transition between spoken languages without loss of intent recognition. Improved accuracy in understanding customer needs, making property searches easier.

75% Faster Response Time

Instant query categorization using Natural Language Understanding (NLU) to provide the right information without delays.
Reduced need for manual intervention, ensuring quick responses and smooth
navigation of Al Hoceinia’s real estate offerings.

Enhanced Customer Engagement & Lead Generation

AI-driven real-time assistance, helping customers find relevant property listings,pricing details, and contact information. Ability to detect user intent, whether they’re looking to rent, buy, or inquire about services, leading to better user experiences.

Smart Query Handling & Automated Responses

Automated topic identification ensures that customers receive the most accurate and relevant information.
Efficient integration with Al Hoceinia’s database, enabling up-to-date responses on available properties, promotions, and services.

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