From High Costs to High Conversions: Automating Customer Recovery
Transform Customer Interactions with AI-powered customer engagement, insights, and real-time assistance.
Industry : Telecom.
Solution: HolistiCX API.
Region : MENA.
10x Increase
in response rate with voice automation vs SMS.
48,000 Additional Responses
generated through voice-based engagement
88% Accuracy
in Tunisian dialect processing
40 Push Voice Calls
executed simultaneously in under 4 minutes
Customer Experience
The Challenges Orange TN Faced in Delivering Exceptional Customer Service
Orange Tunisia’s recovery department is responsible for re-engaging active and suspended customers regarding contract payments. With a growing number of customer interactions, the company sought to optimize its outreach strategy.Learn about similar challenges.
ORANGE TN CHALLENGES
Key Challenges in Optimizing Customer Experience at ORANGE TN
Empowering Orange By
HolistiCX API
A Smarter Way to Enhance Customer Experience
Solution with HolistiCX API
AI-Powered Voice Automation for Customer Recovery
HolistiCX API enabled Orange Tunisia to automate and enhance its recovery process by leveraging
Advanced Text-to-Speech (TTS) technology
Advanced Text-to-Speech (TTS) technology to generate natural-sounding voice messages in Tunisian dialect.
Multilingual Emotion Detection in Customer Service
Multilingual emotion detection, ensuring customers receive empathetic and context aware interactions.
Automated call deployment
With 40 push voice calls executed simultaneously, reducing the time required to engage a large volume of customers.
Real-time analytics and AI learning
Real-time analytics and AI learning, continuously improving accuracy, reducing errors, and optimizing the efficiency of the recovery strategy.
How Our Solution Transforms Your Business
Cut costs, boost engagement — see how Orange Tunisia did it!
40% cost reduction per call
€18,000 monthly savings
10x higher response rate
5,000+ push voice calls per day
Agent optimization
Lower churn
Increased recovery points
Are you ready to take your CX to the next level ?
Unlock AI-driven insights today – Book a Demo