Multilingual AI Assistant
for Dynamics 365
Conversations Without Language Barriers. Engage your customers in their language from the very first message directly inside Dynamics 365 WebChat.The ToumAI Multilingual AI Assistant lets organizations support global and multilingual audiences without changing existing workflows. It understands widely spoken languages as well as dialects like Moroccan Darija, Swahili, Zulu ,Afrikaans ,and more helping teams deliver clearer, more accessible support at scale.
Speak Every Customer’s LanguageInside Dynamics 365
Multilingual from the first message
Engage customers instantly in their preferred language.
Native Dynamics 365 integration
Works directly inside Dynamics 365 WebChat.
Enterprise-grade responses
Responses are grounded in approved internal knowledge.
Move conversations forward, in every language.
ToumAI helps you handle multilingual support, answer common questions, and escalate complex cases with full context so you can scale globally without expanding language teams.
Support Teams, Fully Equipped
With ToumAI, support teams can respond faster and more confidently, even in linguistically complex environments.
- Engage customers in multiple languages simultaneously
- Provide accurate responses grounded in enterprise knowledge
- Escalate seamlessly to human agents when needed
- Maintain conversation continuity across languages
This real-time assistance helps teams focus on resolution, not translation.
Built for Real Conversations, Not Literal Translation
ToumAI is designed to handle the realities of global communication, dialects, accents, and code-switching included.
The assistant supports:
- Multilingual and dialect-aware understandin
- Context-aware responses based on conversation history
- Personalized answers using customer and session context
This allows organizations to better understand customer intent and deliver more relevant support across regions.
Monitor Multilingual Interactions
While conversations happen through Dynamics 365 WebChat, organizations retain full visibility using existing Dynamics 365 tools.
Teams can:
- Track multilingual conversation volumes
- Monitor escalation rates to human agents
- Identify recurring customer questions across languages
- Improve internal knowledge coverage over time
This makes multilingual support measurable, manageable, and continuously improvable.
Built for Global Customer Experience
The ToumAI Multilingual AI Assistant is designed for organizations operating across diverse linguistic and cultural markets, enabling enterprise teams to deliver consistent and high-quality customer support inside Dynamics 365. By engaging customers in their native language from the first interaction, it helps reduce response times, improve customer satisfaction, and maintain service quality across regions without adding operational complexity.
Empower Your Business with AI-Driven Solutions
Call Centers & Customer Support
Deliver faster, more personalized customer support with AI that helps craft responses, automate tasks, and keep conversations flowing smoothly.
Telecom
Enhance customer service in telecom by using AI-driven solutions to automate inquiries, optimize IVR systems, and provide real-time support for billing, network, and service issues.
Finance : Banking, Insurance, Microcredit
Streamline operations and improve customer engagement in the finance sector with AI-powered tools that automate claims, detect fraud, and deliver personalized financial advice in multiple languages.
Healthcare, E-commerce & Hospitality/Tourism
Enhance customer experiences in e-commerce, tourism, and healthcare through personalized recommendations, automated bookings, and multilingual support to boost satisfaction and loyalty.
Anonymous
CX Director
“Not only did it save me time, but it also helped me
produce content that was more engaging and
effective than what I had been creating on my own.”
Anonymous
Call Center Manager
“Not only did it save me time, but it also helped me
produce content that was more engaging and
effective than what I had been creating on my own.”
Anonymous
Quality Control Department
“Not only did it save me time, but it also helped me
produce content that was more engaging and
effective than what I had been creating on my own.”
Experience
the Future of Customer Engagement
Join us today and experience the power